How to achieve competitive advantage by improving employees’ working condition

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A CONSULTANCY REPORT ON HOW SPORTS DIRECT CAN ACHIEVE COMPETITIVE ADVANTAGE BY IMPROVING EMPLOYEES’ WORKING CONDITION  

TABLE OF CONTENT

EXECUTIVE SUMMARY   3

THE COMPANY CONSULTANCY REPORT   5

1.0   Introduction  5

1.1   Terms of Reference  5

1.2   Situational Analysis of the Problem   6

1.4   SWOT Analysis  9

1.5   Fielder’s Contingency Model  11

1.6   Leader-Member Exchange Model (LXM) 12

1.7   Proposed Agenda for Change  13

1.8   Conceptual Framework  18

1.9   Implementation Plan  20

1.10   Implementation Implications for Sport Direct  25

1.11   Conclusion  26

EVIDENCE REVIEW    27

2.0   Introduction  27

2.1   SWOT Analysis  33

2.2   Fielder’s Contingency Model  37

2.3   Leader-Member Exchange (LMX) Model  41

REFLECTIVE REPORT   41

3.1   Introduction  41

3.1   Description  42

3.2   Feelings  43

3.3   Evaluation  43

3.4   Analysis  44

3.5   Conclusion  44

3.6   Action Plan  45

REFERENCES  49

APPENDIX   49

Appendices A: Results of the Least-Preferred Co-Worker Test of Sport Direct  49

Appendices B: Least-Preferred Co-Work Scale  50

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