Position: Learning Management System (LMS) Administrator — Full-Time
Location: Gilroy Campus, Gilroy, CA
Salary: $40.11 – $49.73 Hourly
Job Number: 202500200 | Department: Distance Education | Bargaining Unit: CS
Application Deadline: 11/13/2026 at 11:59 PM Pacific

Definition: Under the direction of the Director of Library, Learning Resources, and Distance Education, serves as the primary technical authority for Gavilan College’s LMS platform. Responsible for comprehensive administration, configuration, maintenance, security, and ongoing improvement of the LMS environment supporting online, hybrid, and web-enhanced instruction. Integral to ensuring the digital learning environment is available, accessible, compliant, and continuously evolving for a diverse student population and faculty.

Ideal Candidate: An experienced technology professional with strong LMS administration expertise and understanding of how technology supports teaching and learning in higher education. Hands-on experience administering a complex LMS, managing integrations and data flows, troubleshooting system/user issues, and working with LTI, APIs, SIS integrations, authentication systems, and accessibility tools. A patient, responsive communicator with strong oral/written skills who can explain technical information to users of varying expertise. Demonstrates sound judgment on student data privacy, security, accessibility, and regulatory compliance, and collaborates with faculty, IT, and campus partners.

Essential Duties (organized by area):

LMS Platform Administration & Maintenance

• Serve as primary system administrator for the institutional LMS (e.g., Canvas), including back-end configuration, system settings, customizations, and platform governance
• Monitor system health, server performance, uptime, and error logs; resolve alerts timely
• Plan, test, schedule, and execute upgrades, patches, and hotfixes with vendor and IT; communicate maintenance windows
• Manage user roles, permissions, SSO/SAML authentication, and account provisioning/deprovisioning
• Maintain technical documentation (configuration records, change logs, integration inventories, disaster recovery procedures)
• Serve as primary liaison with the LMS vendor for escalations, licensing, contract compliance, and roadmap planning
• Conduct audits of settings, inactive accounts, stale course shells, and storage; perform database/content cleanup
• Support IT during high-demand periods, outages, and special projects
• Manage infrastructure matters: server hosting, network access, SSL certificates, integration authentication

LTI/Third-Party Tool Management

• Research, evaluate, and vet third-party LTI tools for educational efficacy, security, privacy, accessibility, and compatibility
• Manage full LTI lifecycle: procurement review, approval coordination, installation, configuration, UAT, staged rollout, monitoring, decommissioning
• Maintain centralized LTI registry (DPAs, FERPA attestations, VPATs, renewal dates)
• Collaborate with faculty, instructional designers, and department chairs on tool requests
• Conduct annual reviews of active integrations
• Configure LTI 1.3/LTI Advantage (deep linking, NRPS, AGS)

Privacy & Compliance

• Ensure compliance with FERPA and California privacy laws (SOPIPA, CCPA/CPRA)
• Review/negotiate and maintain vendor DPAs, FERPA school official designations, and data sharing disclosures
• Serve as FERPA subject matter expert for online course delivery, gradebooks, and digital tools
• Participate in responses to records requests, data breaches, and privacy incidents
• Develop/deliver FERPA awareness materials and training
• Monitor regulatory developments and update practices

Accessibility

• Ensure LMS interface, course templates, integrated tools, and published content meet Section 508 and WCAG 2.1 Level AA
• Conduct periodic accessibility audits (WAVE, axe) and manual review; document findings and drive remediation
• Evaluate VPATs and Accessibility Conformance Reports as part of LTI vetting
• Collaborate with Accessible Education Center (AEC), faculty, and IT to resolve barriers
• Develop resources/templates/training for accessible course content
• Stay current with accessibility regulations and best practices

Enrollment & Course Management

• Administer automated/manual enrollment processes; ensure accurate SIS-to-LMS synchronization
• Manage course shell creation, cross-listing, section merging, blueprint synchronization, and roster maintenance
• Troubleshoot SIS-to-LMS sync errors, missing enrollments, duplicate accounts, and grade passback failures
• Process faculty/staff/observer/guest access requests and role assignments
• Coordinate with Registrar, schedulers, and Admissions to align course availability with the academic calendar
• Archive concluded course data per records retention and FERPA requirements

Technical Support & Training

• Assist the Distance Education Coordinator with technical support via phone, email, ticketing, and in-person
• Diagnose/resolve complex issues (course access, multimedia, assignment submission, grading tools, video integration, LTI tools)
• Maintain/improve support knowledge base (FAQs, how-to guides, video tutorials, troubleshooting flowcharts)
• Track/manage support tickets; analyze data to identify recurring issues and preventive improvements
• Provide proactive communication on known issues, maintenance, and workarounds
• Participate in on-call/extended-hours support during critical periods (semester start, finals, major system events)

Planning, Training & Institutional Engagement

• Manage end-to-end planning, piloting, and staged rollout of new features/tools/updates (communication plans, training, feedback collection)
• Design/facilitate training workshops, webinars, one-on-one sessions, and self-paced resources
• Evaluate emerging educational technologies; conduct needs assessments; make evidence-based recommendations
• Represent Distance Education on institutional committees (Technology Advisory, Distance Education, Curriculum)
• Contribute to annual program review, technology planning, and institutional effectiveness reporting
• Participate in joint IT/Distance Education planning for upgrades, migrations, and implementations

Minimum Qualifications:

• Knowledge of: LMS platform architecture, administration, role configuration, and maintenance workflows; LTI standards/specifications, API-based integration patterns, SIS data structures, import/export processes, and enrollment automation; web accessibility testing, assistive technology compatibility, and VPAT evaluation; student data privacy frameworks (FERPA, SOPIPA, CCPA/CPRA, California Education Code)
• Ability to: Independently prioritize and manage multiple concurrent projects in a fast-paced environment; apply methodical, evidence-based problem-solving; work independently and collaboratively; commit to continuous professional development; serve a diverse community college population with patience and equity-mindedness; interpret and apply laws, regulations, policies, and procedures accurately
• Valid California driver’s license and satisfactory driving record; specified positions may require bilingual skills certification

Education & Experience (illustrative):

• Bachelor’s degree in information technology, computer science, instructional technology, or closely related field, or equivalent combination of education and directly related experience
• Minimum two (2) years of demonstrated hands-on experience administering an LMS (e.g., Canvas, Blackboard) in higher education, K-12, or comparable institutional environment

Physical Characteristics/Working Conditions: Primary work environment is an office setting; standard schedule 40 hours/week, 12 months/year. Occasional evening/weekend hours may be required during semester-start enrollment, LMS maintenance windows, major upgrades, or emergency IT response. Primarily sedentary with extended computer use; occasional light physical activity (moving/setting up equipment up to 25 pounds). Travel to off-site locations or professional learning events may be required. A hybrid remote work arrangement may be considered after successful completion of the initial probationary period, per District policy, operational needs, and supervisor approval.

Application Process: Apply online by clicking the job title and “Apply” link; first-time applicants must create an account. Applications must show all relevant education and experience — incomplete applications will be rejected. The District does not reimburse recruitment-related expenses.

Application Link: To apply, visit https://www.schooljobs.com/careers/gavilan/jobs/5527731/learning-management-system-administrator

Accommodation Contact: Human Resources Office — (408) 852-2823
Technical Support: NEOED Applicant Support Line — 855-524-5627 or support@governmentjobs.com (6 a.m.–5 p.m. Pacific, Mon–Fri)

Gavilan College is an equal opportunity/affirmative action/Title IX employer committed to hiring a diverse staff.