Heartless 911 Operator axed for ignoring over 1,000 Emergency Callers

A 911 operator at Houston’s Emergency Center who allegedly admitted to hanging up on thousands of callers has been charged to court for her wickedness.

Image: Crenshanda Williams

The suspect blames her inhuman acts on depression, saying “she did not want to talk to anyone at that time”. She was charged with two counts of interference with an emergency telephone call.

Her offence carries a punishment of up to 4 years in jail. She will also be required to pay a total amount of $4,000 for each count if convicted.

According to a report from The Associated Press, Harris County court records show 43-year-old Crenshanda Williams of Houston was charged Oct. 5 and freed on $2,000 bond.

Crenshanda, who’s scheduled to appear in court next week, was involved  in thousands of “short calls,” a term used to describe 911 calls that last 20 seconds or less, between October 2015 and March 2016, Click 2 Houston reported.

Buster Pendley, one of the claimants who testified against the suspect, said his wife collapsed and lost consciousness in the morning of March 1. He attempted CPR on her with one hand while calling 911 with the other.

Unfortunately for the man, Crenshanda’s telephone line received his call. And when she picked up, her response was not only unprofessional but wicked.

“She was gasping and I could feel her heart beating out of her chest, but I couldn’t get a pulse,” Pendley said.

“The 911 operator answered the phone, and she said, ‘This is Crenshanda, may I help you?‘ Wife’s passed out I need an ambulance,” Pendley said. She said OK, and she hangs up on me.”

Pendley’s wife, Sharon Stephens said she still feel angry whenever the thoughts come to her mind. She said: “I was furious cause he didn’t tell me what happened, cause I would have, I mean I would have gotten from my hospital bed and gone to 911 and find out who did that to me.”

Joe Laud [Houston Emergency Center‘s administration manager] said Thursday that Crenshanda was placed on indefinite suspension and had her contract terminated on Aug. 4.

One of the alleged 911 cases handled by the accused occurred on 12 March when Hua Li, an engineer, called in to report a robbery in progress. He was buying lottery tickets at a RaceWay convenience store on FM 1960 West at Mills Road, according to reports.

Hua said he saw a gunman enter the store while two clerks attempted to close the door. The witness ran as fast as he could but testified he heard gunshots on his way out.

While sitting in his car, the horrified survivor said he called 911 for help and it was Crenshandra who answered.

“They just said, ‘This is 911. How can I help you?’ I was trying to finish my sentence, and we got disconnected,” Hua said in his testimony.

Police report confirms it was the accused 911 operator who received that call but cut it off within a few seconds. The witnessed said he called again and another emergency worker answered.

Sadly, the shop owner received gunshot wounds and was dead before police arrived the scene.

“If 911 is not there for you, nobody, nobody is going to help you. You’re on your own,” Hua told Channel 2 News.

There’s also a case of one security guard who dialed 911 to report two motorists racing dangerously on a Houston freeway.

The caller was cut short before he could provide his name. And police records show Crenshanda dropped the phone, saying: “Ain’t nobody got time for this. For real.”

The last time police questioned the suspect was in June 2016. She admitted hanging up on those callers because her mood wasn’t right for such talks.

It wasn’t just one caller who received wickedness from Crenshanda – a worker in whose hands were left the lives of thousands.