As much as we need employees with winsome attitude in addition to their skills, their productivity and commitment will be determined by their managers. Managers are the key to the management of an organization, to the extent that they affect the management of the company. They connect the upper and lower levels of the organization … Continue reading The Secret of Great Managers
How to Cross-Sell and Upsell
Photo by SevenStorm JUHASZIMRUS on Pexels.com Cross-selling and upselling occur at the point of sale with a salesperson, but customer success managers can also play a role in either process. CSMs can cross-sell and upsell when they spot an opportunity further down the line with a customer once they've already purchased the initial product. Throughout … Continue reading How to Cross-Sell and Upsell
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