The Secret of Great Managers

As much as we need employees with winsome attitude in addition to their skills, their productivity and commitment will be determined by their managers. Managers are the key to the management of an organization, to the extent that they affect the management of the company. They connect the upper and lower levels of the organization … Continue reading The Secret of Great Managers

How to Cross-Sell and Upsell

Photo by SevenStorm JUHASZIMRUS on Cross-selling and upselling occur at the point of sale with a salesperson, but customer success managers can also play a role in either process. CSMs can cross-sell and upsell when they spot an opportunity further down the line with a customer once they've already purchased the initial product. Throughout … Continue reading How to Cross-Sell and Upsell