Managers
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Amid current disruptions in global economies, some individuals who experienced life-threatening traumas from the COVID-19 pandemic are helplessly struggling with anxiety, depression, stress, and workplace bullying. Other high-impact triggers of mental health issues are exclusion from the decision-making process, poor communication, task-oriented management practices, lack of team cohesion, and inflexible work schedules. Sadly, senior managers…
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Abstract Purpose Personality profiling in today’s business world has become an essential organisational development practice targeted at identifying a set of employees’ traits, which differentiate an employee from one another. Given the assumption that personality traits form an essential indicator of developing the potential of an individual workforce, possible to establish how employees function in…
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As much as we need employees with winsome attitude in addition to their skills, their productivity and commitment will be determined by their managers. Managers are the key to the management of an organization, to the extent that they affect the management of the company. They connect the upper and lower levels of the organization…
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Cross-selling and upselling occur at the point of sale with a salesperson, but customer success managers can also play a role in either process. CSMs can cross-sell and upsell when they spot an opportunity further down the line with a customer once they’ve already purchased the initial product. Throughout email exchanges or phone conversations, customers…
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