Key non-financial performance measures for business organizations

man drawing schedule of business growth Examples Of Non-Financial Performance Measures Taking the Balanced Scorecard approach, there are four perspectives involved in strategy management: customer, internal processes (operations), learning and growth (HR), and financial. Below are 15 examples of performance KPIs, organized by the three non-financial perspectives: Customer Conversion Rate: The percentage of interactions that result … Continue reading Key non-financial performance measures for business organizations

Sample KPIs for non-financial objectives

Organizations typically establish KPI's and targets for essential goals having to do with such things as: Image and branding KPIs may include survey scores for such things as brand awareness, brand recognition, or brand preference. Employee satisfaction. KPIs may refer to employee satisfaction survey scores, employee productivity measures, turnover rates, absentee rates, or disciplinary data. … Continue reading Sample KPIs for non-financial objectives

Non-Financial Objectives vs Non-Financial Benefits

Not all business objectives are defined first in financial terms. Businesspeople usually set goals for customer satisfaction or company image, for instance, regarding non-financial key performance indicators (KPIs). Unfortunately, many people see contributions to non-financial objectives like these as second-class benefits, unworthy of serious consideration. Others may say that such benefits are essential, but still … Continue reading Non-Financial Objectives vs Non-Financial Benefits

How to grow your business with Key Performance Indicators (KPIs)

You may have a gut feeling that your business is humming along smoothly — and you might be spot on. But there is no substitute for concrete numbers when it comes to measuring your business’ financial health. That’s where financial KPIs — key performance indicators — come in. KPI is a blanket term for the types … Continue reading How to grow your business with Key Performance Indicators (KPIs)