Recognizing your colleagues’ feelings at work. Does it build trust?

Alisa Yu first became intrigued with emotional acknowledgment while interviewing nurses working in the Pediatric Intensive Care Unit at Lucile Packard Children’s Hospital at Stanford. The nurses told her that verbally acknowledging their young patients’ fears and stress created trust, which enabled them to do their jobs more effectively. “From then on, I began to see … Continue reading Recognizing your colleagues’ feelings at work. Does it build trust?