Customer service
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When you walk into a cosmetics store and the salesperson asks if you need any help, that is customer service. When you call your credit card company to dispute a charge and speak with a representative, that’s customer service, too. Customer service plays an important role in attracting and retaining customers. Businesses can leverage good customer…
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When you are talking about the culture in companies, it refers to organizational behavior, including your activities, roles, relationships and ideas that shape a firm’s performance, public image and success. According to Chizoma Justina Irobiko (Manager of Caribbean Cuisine, Lagos), “Organizational culture therefore includes the things we believe in, how we act, how we behave,…
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