Singaporean bank tenders public apology for internet disruptions


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OCBC Bank apologized after its ATMs, credit card transactions and online banking services were disrupted due to “network issues” on Saturday night (Sep 1).

“We’re experiencing network issues at the moment, and you may encounter issues with our ATMs, credit card transactions and online/mobile banking,” said the bank in a Facebook post at about 9.50 p.m.

“We’re looking into this and will post updates here as and when we have them,” it added, apologizing for users’ inconvenience.

Services were eventually restored by 12.30 a.m. on Sunday, nearly four hours after the disruption began at 8.45 p.m.

OCBC Group CEO Sam Tsien apologized for the disruption, adding that investigations are underway.