Last September, we brought you the news that said it’s now illegal to use Samsung Galaxy Note 7 on planes, according to a warning from FAA.
Latest reports say Samsung has halted distribution and sales of its Galaxy Note 7 smartphones around the world.
The company was forced to take this drastic measure after reported incidents of battery explosions skyrocketed in recent weeks. Samsung had initiated a safe but “very slow” replacement plan for consumers.
Until now, it’s apparent that the recall and replacement of all distributed batteries wasn’t seen as a necessity by the company so many users who loved the Android smartphone continued holding on to their treasure.
Samsung also produced replacement batteries which regrettably failed to avert the danger.
On Monday, the South Korean multinational conglomerate issued an official statement urging consumers who still own and use their original Note 7 devices to turn off the power immediately.
The company added that it is working closely with the US Consumer Product Safety Commission to investigate reports of replacement units that have exploded over the past week.
Samsung said consumers whose phones were replaced after the recall, should desist from using them while investigation continues.
The statement added that it “will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7” until they know more
Customers were earlier advised to seek a refund or exchange them for different phones.
According to a report from The Guardian, South Korean authorities said they had found a new product defect in the Note 7 though the statement did not identify the defect.
Another source said the tragedy occurred because Samsung changed their battery supplier.
The company’s shares dropped 7.5% on Tuesday, the biggest daily percentage decline since 2008, wiping more than $18m off its value.
The US Consumer Product Safety Commission said it is continuing to investigate at least five incidents of fire or overheating reported since a formal recall was announced on 15 September.
“No one should have to be concerned their phone will endanger them, their family or their property,” Elliot Kaye, chairman of the safety commission, said in a statement.
Shawn Minter, 39, has been among the most active Note 7 users who are protesting Samsung’s lack of commitment to consumer safety. He explained the schocking scene when his phone exploded.
Minter was working a late shift, and decided to catch some sleep after work hours on October 9. He explained that his phone was charging at a distance from his bed when it exploded in Richmond, Virginia.
In his words: “It sounded like a firework or a spaceship was about to take off.
“I jumped out of bed and I saw a little red flash and then the phone started to burn and sizzle and melt.”
According to The Guardian, his wife was with their eight-month-old son in another room but heard the loud noise and quickly ruhed in. She was greeted with a thick white smoke which filled the room.
Minter and his wife explained that they were in shock. The couple had to open their windows and watch as the lovely smartphone, which wasn’t charging at the time, burned itself out.
The Samsung Galaxy Note 7 survivor said: “They [Samsung] know it’s a replacement device”, adding that “they are really trying to look like they are not losing to the iPhone.”
“What if the phone was in bed with me? What if it was somewhere unattended? What if I was driving in the car? You just don’t know when it’s going to take place. It’s like a ticking time bomb.”
Samsung issued the following statement to BGR via email:
We are working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with the CPSC, carriers and our retail partners to take all necessary steps to resolve the situation. Consumers with an original Galaxy Note7 or replacement Galaxy Note7 should power down and take advantage of the remedies available, including a refund at their place of purchase. For more information, consumers should visit samsung.com/us/note7recall or contact 1-844-365-6197.