John Lewis is looking to cut 153 jobs as part of a staff shake-up across its stores. 

The high street giant claims the proposals are designed to improve customer service, ensuring workers are “in the right place, doing the right tasks at the right time”. 

It is hoping the job cuts will be through voluntary redundancy and natural attrition – which covers people leaving through retirement, resignations or moving job. 

Staffing changes will also see currently separate roles for serving front and back of house combined.

John Lewis is also investing £5m in digital headsets for store workers to communicate better with one another – in a bid to improve service.

The changes, which were announced to staff yesterday, follow a similar staffing overhaul at sister business Waitrose.

A spokesman for John Lewis said: “We’re seeking to make sure partners are in the right place at the right time to help customers.

“We’re also removing unnecessary tasks and introducing new technology to make their roles easier.

“We carried out similar changes in Waitrose earlier this year, with customer and partner feedback increasing significantly since.

“It’s since been ranked the number one supermarket for customer satisfaction.”