Position: Full-Time IT Support Technician II at Texas Tech University, Lubbock, TX
Job Code: 46529BR (Ops Div Administration Salary)
Salary: $21.39 – $27.84 – $34.23 (hourly range)

Role Overview: Provides technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. The position also specializes in hardware and software relevant to the department or unit. All employees are responsible for adherence to robust safety practices and compliance with applicable health and safety regulations.

Key Responsibilities:

• Troubleshoot primarily hardware, some software, or some system problems, interfacing with central technology support areas
• With some supervision, provide department/unit hardware and software support and maintenance, including desktops, printers, lab equipment, etc.
• Maintain and adhere to Texas Tech University Inventory policies; maintain the Operations Division Inventory and act as Custodian of the Operations Division Inventory
• Perform technical duties necessary for department/unit business operations
• Provide technical support and assistance to faculty, staff, and students in the use of websites, software, and hardware
• Provide technical support for a broad range of user and system issues—independently assessing problems, applying structured troubleshooting methods, and resolving concerns in a timely and effective manner
• Manage multiple assignments and priorities while maintaining service quality, documenting resolutions, and contributing to continuous improvement of support processes and technology services
• Develop and maintain positive customer relationships by supporting technology implementations, delivering excellent customer service, and sharing technical knowledge with team members

Required Qualifications:

• Bachelor’s degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience
• Security Sensitive Level II position: subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment is extended but before employment is confirmed

Preferred Qualifications:

• Intermediate analytical skills including process description, logic, problem diagnostics, and problem solving
• Intermediate technology hardware and software competency
• Training in fundamental and advanced hardware and software support through education or experience
• Basic knowledge of Microsoft Operating System, iOS, Microsoft Office, and Video Surveillance Systems
• Knowledge of security standards and virus removal
• Working knowledge of Windows Operating Systems (XP, 7, 8, 10, 11)
• Working knowledge of basic networking
• Working knowledge of Office 365

About Texas Tech: Founded in 1923, Texas Tech University is located in Lubbock (pop. 300,000+) and serves more than 42,000 students on an 1,800-acre campus known for Spanish Renaissance architecture and one of the country’s largest public art collections. The university has 13 colleges, including a prestigious School of Law and a distinguished School of Veterinary Medicine.

Application Link: To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status.