Position Snapshot
| Detail | Information |
|---|---|
| Organization | North Dakota State University (NDSU) — Student Health Services |
| Location | Fargo, North Dakota, United States |
| Position Type | Full-Time |
| Salary Range | $43,000 – $51,948 per year (commensurate with experience) |
| Job ID | 2960104 |
| Posted | October 27, 2026 |
Role Overview
The Insurance Coordinator assists with all insurance billing services in a time-efficient, customer-focused manner and helps coordinate the overall functions of the insurance billing process within Student Health Services. The mission of the department is to provide inclusive, quality healthcare while promoting overall student well-being.
The role is part of a vibrant Student Affairs team committed to service, teamwork, and belonging—empowering students with the knowledge and skills to access healthcare.
Key Responsibilities
- Billing & Insurance Processing — Serve as the contact person for billing and insurance processing.
- Eligibility Verification — Call and verify insurance eligibility and network status on behalf of students.
- Claims Management — Submit electronic claims to the medical clearinghouse; download Electronic Remittance Advices (ERA) into the medical management information system.
- Denied Claims — Work denied claims and resubmit to insurance as necessary.
- Receivables — Post receivables from ERA as well as paper checks.
- Insurance Liaison — Contact insurance companies to resolve claim problems and facilitate positive relationships with providers.
- Student Support — Maintain positive customer relations, assist with insurance questions/concerns, and educate patients on insurance processes (including prior authorization).
- Regulatory Compliance — Keep abreast of current coding, billing, and insurance regulations; communicate regulations to staff and students; ensure policies comply with state, federal, and payer regulations.
- Credentialing — Assist with credentialing SHS providers with third-party payers as delegated.
- Business Office Coverage — Provide support/coverage for Reception/Business Office, including scheduling patients, checking in appointments, covering the phone queue, and assisting with the referral process.
Work Schedule
- Academic year: 40 hours/week, Monday–Friday, 8:00 a.m.–5:00 p.m.
- Summer & breaks: 24 hours/week, Monday–Friday, 7:30 a.m.–4:00 p.m.
Qualifications
Minimum
- Education: Bachelor’s or Associate’s degree in Accounting, Business, Finance, Healthcare Administration, or a related degree, OR 2 years equivalent experience.
- Experience: Minimum of 1 year in medical insurance or other billing and posting, with a strong understanding of insurance and billing regulations.
Preferred
- Minimum of 1 year experience in a computerized practice management system or insurance clearinghouse.
- Ability to interpret insurance remittance advice(s).
- Insurance credentialing experience.
- Marketplace and/or Medicaid health insurance enrollment experience.
- Electronic health record experience.
- Computer skills in Microsoft Office, including Excel, Word, and Outlook.
Core Competencies
- Excellent oral and written communication and interpersonal skills.
- Knowledge of ICD, CPT, HCPCS, and medical terminology.
- Demonstrated ability to effectively engage, support, and communicate with a diverse young adult population.
- Proficiency in electronic medical records (EMR) systems and general office equipment.
- Ability to work independently and as part of a multidisciplinary team.
- Ability to organize and prioritize multiple tasks; detail and accuracy oriented.
- Critical thinking and problem-solving skills.
- Ability to collaborate and build strong relationships with the Student Health Service team and campus partners.
How to Apply
Required Application Materials
- Cover Letter addressing how qualifications are met
- Resume
- Contact information for 3 professional references
Application Link
Note: No application email address is provided in the posting. Applications must be submitted through the link above.
Accommodations Contact (not for application submission)
To request disability accommodation in the application process:
- Human Resources: 701-231-8961
- Email: ndsu.hr@ndsu.edu
Additional Notes for Applicants
- Equal Opportunity: NDSU does not discriminate on the basis of age, color, gender expression/identity, genetic information, marital status, national origin, disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, veteran status, or participation in lawful off-premises activity. Inquiries: Vice Provost, Title IX/ADA Coordinator, Old Main 100, 701-231-7708, ndsu.eoaa@ndsu.edu.
- No Smoking: The State of North Dakota prohibits smoking in all places of state employment (N.D.C.C. § 23-12-10).
- Veteran’s Preference: This position is subject to North Dakota Veteran’s Preference requirements.
- Benefits: 100% employer-paid health insurance premiums (single and family), employer retirement contributions of 7.5%–12.26%, generous leave and 10 paid holidays, tuition waivers (up to three classes/year; 50% for spouse/dependents), supplemental life/dental/vision/long-term care, FSAs, and supplemental retirement plans.
- About NDSU: A student-focused, land-grant, R1 research university located in Fargo, on the Minnesota border.
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