Position Overview
Springfield Technical Community College (STCC) in Springfield, Massachusetts, is hiring a full-time Communications Dispatcher II for its Police Department. The dispatcher serves as the first point of contact for callers and walk-ins, handling emergency and non-emergency communications for the campus and multiple alternative locations.

Key Details

• Type: Full-time
• Salary: $1,971.21 bi-weekly ($51,251.46 annually), Grade 13, Step 1
• Category: Police and Public Safety
• Union: AFSCME
• Benefits: Yes
• Shift: To be determined
• Application Due: Open Until Filled
• Grant Funded: No

Core Responsibilities

• Transmit messages from a radio communications base station and monitor various radio frequencies
• Oversee and monitor dispatch activities for the main campus and alternative locations
• Serve as first point of contact for callers and walk-ins requesting police service
• Interpret emergency calls and initiate police, fire, and emergency medical response
• Initiate emergency alerts to notify campus personnel of ongoing emergencies
• Monitor intrusion, duress, fire, and card access alarms
• Operate multi-line telephone, emergency telephone, multi-camera surveillance, and access control systems
• Document incidents on the computerized incident reporting management system (police log)
• Compile the CLERY Crime Log and statistical data reports
• Receive and relay DCJIS terminal information to police personnel
• Testify in court proceedings
• Dispense keys to authorized persons
• Assist IT System Administrator with software issues (IMC, DCJIS)

Requirements

• High school diploma
• Ability to read, write, and comprehend English with proper grammar
• Clear English speaking and ability to give precise oral instructions
• Ability to multi-task, stay calm, and make quick decisions in high-stress emergencies
• Accurate data entry and record-keeping skills
• Typing proficiency at 35 WPM
• Ability to work independently and establish satisfactory working relationships
• Ability to pass NCIC/LEAPS/CJIS exam for certification
• Ability to pass drug test and personal/criminal history background investigation
• Must not have been convicted of a felony, serious misdemeanor, or any law involving unlawful use, possession, delivery, or manufacture of controlled substances
• Ability to work overtime with little notice, shift work, weekends, holidays, evenings, and nights (24/7/365 operation)

Preferred Qualifications

• Associate’s degree or 2 years combination of education and relevant experience
• Excellent oral and written communication skills
• Experience in higher education
• Customer service experience
• First Responder/CPR Certified
• Experience with communication hardware (phone, two-way radio, paging)
• Experience dispatching law enforcement, fire, and/or emergency medical services
• 1+ years of experience with IMC Tri-Tech dispatch software

About STCC
Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, STCC is the only technical community college in Massachusetts. It serves over 6,500 students annually and is designated a Hispanic Serving Institution. The college offers career programs in Digital Multimedia, IT Security, Nursing, Robotics, Sonography, and Mechanical Engineering Technology, among others, plus transfer programs in Business, Engineering, Liberal Arts, Science, and Technology.

How to Apply
Apply online at www.stcc.edu/about-stcc/employment with a cover letter, resume, and three professional references. The cover letter must demonstrate how your education and experience qualifies you for the position.

Important Notes

• Must have legal authorization to work in the U.S.; STCC is not sponsoring H-1B visas
• Pre-employment screening includes National Background Check, CORI, SORI, and if applicable, physical and alcohol/drug testing
• All employees must complete Information Awareness Security Training within 30 days of orientation and annually thereafter
• STCC is an affirmative action/equal opportunity employer