Workplace
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Emotional intelligence — regulating and understanding one’s own feelings as well as other people’s emotions — is an asset in the workplace. Tapping into this skillset can yield impactful results: it can harmonize teamwork, reduce conflict, bolster morale, and enhance the customer experience for students, alumni, and donors. When employees operate with a high degree…
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Consider the other person’s outcome(s). Do you have ways to include their goals in your proposal? What are his/her benefits and costs to do what you want? Are there ways to increase his/her benefits and/or reduce his/her costs that still get you what you want?
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