DISGUSTING: Customers outraged after Boohoo closed accounts and changed its returns policy

Boohoo has caused upset among its loyal customers after cancelling accounts and charging them for returns.  The online retailer has reportedly started closing some premier accounts due to "unusually high returns activity".  Earlier this year, it started charging premier customers £1.99 for returns - but many shoppers have complained that they were not informed.  At … Continue reading DISGUSTING: Customers outraged after Boohoo closed accounts and changed its returns policy

ASOS announces change to returns policy in cryptic email – what could it mean for customers?

ASOS has announced it will soon be making changes to its "fair use" policy - leaving many wondering if it will become the latest retailer to scrap free returns. The online fashion giant sent an email to premier and non-premier members over the weekend, explaining it would be making changes to its fair use policy … Continue reading ASOS announces change to returns policy in cryptic email – what could it mean for customers?