Organizational growth
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For some organizations, it is difficult due to one or more reasons to enter new markets. To solve such an issue, many of these organizations enter into a kind of strategic alliances with one another to operate in a particular market. Although strategic alliances can be differentiated in many ways, the more common one is…
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What is ‘employee motivation’ and why is it important? The word motivation is derived from the word “motive”, which means the needs or desires of an individual. Thus employee motivation can be defined in the simplest terms as the eagerness or commitment of an employee to perform a task. Hence, it is important for organizations…
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Research Title: The Impact of Leadership and Management on Organizational Performance: A Study of Manufacturing Companies in Lagos State Abstract Small and Medium-scale Enterprises (SMEs) are the mainstay of Nigeria’s economy. Despite the agelong dependence on proceeds from the oil and gas sector, SMEs provide a feasible alternative to the nation’s economic diversification objectives…
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Customer Relationship Management (CRM) is only about 20 years old. Before computers and advanced software became a fundamental part of most businesses, CRM was an unheard-of concept. So ingrained is the role of information technology (IT) in CRM that it would be hard to imagine it without today’s software, hardware and the databases that populate…
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Abstract The following research paper seeks to explore the correlation between employee involvement in decision-making processes within the organization and organization’s performance. The main focus remains to evaluate the existing academic literature to demonstrate evidence that employee involvement and participation initiatives produce tangible advantages for organizations. Hence, the research considers theoretical approaches towards the impact of…
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Good leadership is like the light, permeating into every aspect of the business; and poor leadership is like the shadow, darkening many areas of the organization. Leadership debate is never ending. the leadership impact for the business is just like the light on the road when you drive in the dark. What’s the cause and…
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1) Spend extra time and money on training so employees are prepared to do the tasks assigned to them Training may seem expensive at first, but in the long run, it helps you operate a business that performs well and provides great customer service. Your employees will understand what is expected of them and…
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1) Give your customers what they want When you give your customers exactly what they want, pricing is not an issue for them. When the value is being delivered, that outweighs price, because the value is helping them produce better results than they were previously experiencing. Also, when you give customers exactly what they want, they…
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1) Create an “exit” strategy now Even if you are building a generational business, you still need to determine how ownership will be handed over to members of your family. An exit strategy makes the sale of your business or transition of your business an easy initiative to accomplish. This takes out the stress of…
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When teaching the subject on “achieving organizational growth through better customer care experience,” Stefan Thomke’s students end up discovering design principles that can act as building blocks to a great product or service experience. The teaching note outlines three examples, using real stories from students to illustrate each one: Solve problems with empathy and exceed…
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