Research Title: The Impact of Leadership and Management on Organizational Performance: A Study of Manufacturing Companies in Lagos State Abstract Small and Medium-scale Enterprises (SMEs) are the mainstay of Nigeria’s economy. Despite the agelong dependence on proceeds from the oil and gas sector, SMEs provide a feasible alternative to the nation’s economic diversification objectives … Continue reading The Impact of Leadership and Management on Organizational Performance
Customer Relationship Management (CRM) is only about 20 years old. Before computers and advanced software became a fundamental part of most businesses, CRM was an unheard-of concept. So ingrained is the role of information technology (IT) in CRM that it would be hard to imagine it without today's software, hardware and the databases that populate … Continue reading What’s the role of CRM in business?
Abstract The following research paper seeks to explore the correlation between employee involvement in decision-making processes within the organization and organization’s performance. The main focus remains to evaluate the existing academic literature to demonstrate evidence that employee involvement and participation initiatives produce tangible advantages for organizations. Hence, the research considers theoretical approaches towards the impact of … Continue reading The impact of employee involvement and participation on organizational effectiveness
Good leadership is like the light, permeating into every aspect of the business; and poor leadership is like the shadow, darkening many areas of the organization. Leadership debate is never ending. the leadership impact for the business is just like the light on the road when you drive in the dark. What’s the cause and … Continue reading The cause and effect of poor leadership
1) Spend extra time and money on training so employees are prepared to do the tasks assigned to them Training may seem expensive at first, but in the long run, it helps you operate a business that performs well and provides great customer service. Your employees will understand what is expected of them and … Continue reading 10 ways to improve organizational productivity (5)
1) Give your customers what they want When you give your customers exactly what they want, pricing is not an issue for them. When the value is being delivered, that outweighs price, because the value is helping them produce better results than they were previously experiencing. Also, when you give customers exactly what they want, they … Continue reading 10 ways to improve organizational productivity (3)
1) Create an “exit” strategy now Even if you are building a generational business, you still need to determine how ownership will be handed over to members of your family. An exit strategy makes the sale of your business or transition of your business an easy initiative to accomplish. This takes out the stress of … Continue reading 8 ways to improve organizational productivity (2)
When teaching the subject on "achieving organizational growth through better customer care experience," Stefan Thomke’s students end up discovering design principles that can act as building blocks to a great product or service experience. The teaching note outlines three examples, using real stories from students to illustrate each one: Solve problems with empathy and exceed … Continue reading How ‘smart organizations’ transform problems into opportunities