management
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Abstract Purpose Skill obsolescence among employees can be detrimental to organizational performance and can lead to an ensuing decline in the wellbeing of employees. Today’s organizations bank on the employability skills of their human capital to stay afloat in business. The current study examines the impact of developing an employability culture in the organization, the…
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Simultaneously addressing all four responsibilities covered by Carroll’s Pyramid is the biggest challenge. This is because ethical principles can sometimes conflict with your organization’s economic priorities. For example, will a promising new contract, an investment opportunity, or utilizing a low-cost supplier conflict with your ethical stance? Investing in CSR can also take up resources, and even…
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Stakeholder theory, which has been described by Edward Freeman and others, is the mirror image of corporate social responsibility. Instead of starting with a business and looking out into the world to see what ethical obligations are there, stakeholder theory starts in the world. It lists and describes those individuals and groups who will be…
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Over the years, based on pure experience and trial and error, I arrived at a set of principles that have always worked well for me, here they are: 1. Use clear language. If you can’t explain your point of view to a 10-year-old, such that they can explain it to another adult, then it’s too…
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Corporations should be Responsible entities. A Civil Action was originally a novel, but more people have seen the movie, which was distributed by W. W. Hodkinson’s old company, Paramount. One of the memorable scenes is John Travolta playing a hotshot lawyer speeding up a rural highway to Woburn, Massachusetts. He gets pulled over and ticketed. Then…
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Want to know how organizations destroy motivation at work? Managers ask about how to motivate employees, but employees naturally experience motivation. Ask any employee. Something in this world rings their chimes. So, the challenge for employers is not to destroy that intrinsic motivation that every employee has about something, and, the challenge for a manager…
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Corporate Social Responsibility (CSR) The title corporate social responsibility has two meanings. First, it’s a general name for any theory of the corporation that emphasizes both the reponsibility to make money and the responsibility to interact ethically with the surrounding community. Second, corporate social responsibility is also a specific conception of that responsibility to profit while playing…
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As the federal government under President Bola Ahmed Tinubu brace up to achieve the December deadline to get its refineries working, data from the World Energy 2023 report showed that the country’s crude oil refining output dropped by 92 per cent in 10 years. The report showed that output from the nation’s four refineries fell…
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Wayne Rooney gained plenty of plaudits for his work at Derby County. In his first managerial role he was right up against it, dealing with administration, a 21-point deduction, and a squad hardly worthy of the Championship made up of academy graduates and free transfers. The Derby fans were won over by his commitment, open…
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The latest inflation data released by the National Bureau of Statistics raise fears of more hunger and poverty. in Nigeria. In its Consumer Price Index for August 2023, the NBS said that the headline inflation rate increased to 25.8 per cent compared to the preceding month’s 24.08 per cent. This portends more hardship for Nigerians. Therefore, the government…
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7EC502: International Business: (Theory and Strategy) Table of Contents Module Team.. 2 Key dates and details. 2 Description of the assessment. 3 Feedback. 5 Regulatory Information. 5 Mark Descriptors. 6 Key dates and details Table 1: Key dates and details Assessment Type: Individual report Assessment weighting: 40% Word Count 2500 Learning Outcomes: 1 and 2…
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Kunal Khattar, founder partner at AdvantEdge, a mobility-focussed early-stage VC firm, talks about the role of various stakeholders as the electric vehicle (EV) sector grows in India—from startups like Ather to multinationals like Tesla. Edited excerpts: Here’s an excerpt from Kumar’s interview with Forbes published 20 September, 2023. Q. Tell us about the opportunity you…
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At Manchester United, the storm clouds are gathering. The so-called Theatre of Dreams is now the home of something that resembles a soap opera. The post-Sir Alex Ferguson era has been grim to watch. Not even top managers like Louis van Gaal and Jose Mourinho were able to salvage the rot. Pretenders like David Moyes…
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It was a night of accolades for Africa’s foremost business conglomerate, Dangote Industries Limited, (DIL), as journalists in Lagos State conferred an award of excellence on the Group for its outstanding contributions to the economic development of Nigeria and Africa. The award, according to the journalists, was because of Dangote’s aggressive employment generation drive, which…
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6.1 CX Processes in Different Industries The five CX Critical Success Factors (CSFs) for Samsung, a multinational corporation in the mobile phone retail industry and Arcadia Group, a UK-owned retail conglomerate are: (a) time management (b) managerial support (c) availability of critical skills (d) digital service, and (e) rewards (Thomas, 2017). Table 4: Comparative CX…
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Table of Contents Executive Summary…………………………………………………………………..3 Introduction……………………………………………………………………………………3 The CX Concept……………………………………………………………………………4 The importance of CX in the case of Samsung mobile phones……………………………………………………………………………………………….5 Consumer Persona Creation…………………………………………………..8 The role of consumer persona in developing effective CX strategy……………………………………………………………………………………………….9 Identification of Key Consumer Persona……………………………10 Mapping the Customer Journey…………………………………………….13 Importance of the Customer Journey to CX Strategy….15 Omnichannel Marketing……………………………………………………………19 Role of Interaction…
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