Banking and Finance

  • How customers perceive service quality in banking and financial services

    If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined significantly during the past two years. One complaint is unexpected fees, a trend that MEZIESBLOG recently noted. But the other point of…

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  • Mortgage rates kept surging this week, reaching their highest levels since before the pandemic. The average rate on 30-year mortgages climbed to 4.03 percent from 3.85 percent last week, according to Bankrate’s weekly survey of large lenders. The Federal Reserve has signaled that a hike in interest rates is imminent, perhaps as early as next month’s…

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